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NEXT · SUPPORT HOURS

Pre-paid Odoo support. Hours that never expire.

Odoo support hours are a pre-paid bank of developer and consultant time for fixes, small features and functional questions. VexaNext packs start at 25 hours for USD 750 (BDT 75,000), cover Community, Enterprise and third-party apps on Odoo 14–20, and never expire.

From USD 750 / 25 h · Odoo 14–20 · Hours never expire

Odoo 20 Helpdesk ticket list with priority, assignee and SLA deadline (demo data)

PACKS

Support hour packs

PackHoursPrice (USD)Price (BDT)Per hour
Basic25 hours$750BDT 75,000$30
Standard (best value)50 hours$1,400BDT 1,40,000$28
Pro100 hours$2,600BDT 2,60,000$26
Scale200 hours$4,800BDT 4,80,000$24

Every pack includes Community & Enterprise, Odoo 14–20, functional and technical support, bug fixes and small features, third-party app support and a monthly usage report. Top up anytime, or upgrade and the price difference is credited.

SERVICE LEVEL

Response times and channels

  • Within 4 business hours, Sun–Thu 10:00–19:00 Dhaka time (BST, UTC+6)
  • Critical production issues the same day
  • International clients: overlap window agreed at onboarding
  • Ticket
  • WhatsApp group
  • Monthly usage report

FAQ

Frequently asked questions

Do hours expire?

No.

What counts as an hour?

Time logged against tickets, reported monthly.

Can you support an Odoo we didn't build?

Yes, after a short onboarding review.

Need a team on call?

Buy a pack today; hours never expire.

Newsletter

One Odoo + brand insight a month. No fluff.

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